CLOUD ON DEMAND
Professional Services Cloud - On Demand
KW Datacenter Provides professional services to meet the needs of any size organization.
Through outsourcing of our top-tier IT professionals you can now scale your business to greater heights leaving the complicated IT environment to us.
We are one of the few organizations who offer services with flexibility while supporting your business based demands for IT services.
Services
OS Instance Management & Support
Service includes:
- Server OS Management for Windows, Linux operating systems with OS Monitoring
- Patching & Hardening
- Issue resolution
- System Health Review
- System Performance improvements and Escalation of HW related issues to On site personnel
Backup & Recovery Management
Service includes:
- Backup of Operating Systems based on the Backup Schedule
- Restoration support based on requests
- Backup Server Management
- Trouble shooting & Resolution of Infrastructure related backup failures
- Escalation of HW related issues to On site personnel
Storage Management
Service includes:
- Provisioning and De Provisioning of storage based on requests
- Monitoring of Storage Arrays &, SAN switches
- Performance Management
- Monthly capacity related analysis reports
- Escalation of HW related failures back to the On site personnel
Disaster Recovery
Our Disaster Recovery (DR) Portfolio consists of:
- Disaster Recovery assessment to evaluate and propose a DR solution catered to your Business requirements (RTOs, RPOs)
- Provide DR environments from our 2 Cloud Datacenters in KW, Toronto
- Offer DR professional services in case of a DR Exercise
- DR declaration using our remote On Demand resources
Email Account Support
Service Includes:
- Creation
- Deletion
- Change of User accounts
- Incident Management
- Security log verification
- Monitoring & Performance
- Management of Exchange server
- Escalation of hardware related issues to onsite personnel
Database Administration
Service includes:
- Creation
- Deletion
- Change of DB users, privileges and Resolution of issues from incidents
- Monitoring Database availability & Performance management
- Monitoring & Resolution of error logs
- Monitoring of available space
- Management of DB batch jobs
- Management of database connectors
Have questions about our Professional Cloud Services?
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